If you’ve ever wondered what happens when Amazon screws up a price match, here’s a cautionary tale. I learned a few things:

1. It’s important to have a distinctive title.

2. It’s important to ensure the authors’ names are not similar (especially if the titles are).

3. It’s important to remember that Barnes & Noble is sloppy.

In April, I released A Way Home, the third book in my gay Amish series. Several days after release, a friend mentioned that I was shooting up the $0.99 chart at Amazon.

That would have been great if I’d priced my book at $0.99, but it was $4.99. Except it suddenly wasn’t. All I could do was email Amazon, since there is no phone or live chat support (which really needs to change). About twelve hours later I received a response.

No, sadly you did not solve my problem, because Saturday was five days away.

I also learned not to take KDP support’s first answer when they tell you they need time to look into a problem and will get back to you within the week. You must persist to have your issue solved quickly. Now, I realize the KDP staff are busy, and I appreciate their hard work. But I had not changed my price, it was release week, and this is my living. It stood to reason that if the book had been price matched, they should and would be able to tell me that immediately. I triple checked all the other listings, and it was $4.99 everywhere.

After a largely sleepless night, I was checking other sellers again when my eye caught the name “Rebecca” in the URL for the Barnes & Noble listing. I peered closer, and saw that my URL said:

Er, what? I searched for Rebecca Andrews’s book, and guess what? It’s — wait for it — $0.99.

I realized Amazon’s bots had gotten confused thanks to B&N’s sloppiness. I immediately contacted Amazon again, and by noon they’d returned the price to normal. I was very relieved, needless to say. Several friends sweetly wondered how Amazon would repay me for the loss in royalties, but I knew it wasn’t going to happen, since their bottom line is: “Please note that we retain discretion to determine our retail prices.” So even if it’s their mistake, too bad, authors.

It is what it is, and we don’t really have a choice unless we don’t want to sell our books on the biggest worldwide platform.

When I pressed them as to why this had happened since my book was never priced anywhere at $0.99, they told me they’d had a system problem that led to automatic price matching without human approval, and the rep was very apologetic. I hope it’s been fixed now, but in the future I’m still going to do my best to create titles that are unique. I knew “A Way Home” wasn’t sparklingly original, but I hadn’t even thought to look at the names of the authors with similar titles. I certainly will in the future! I’ll also be checking my B&N URLs carefully.

The same thing happened the next week on Amazon UK with the price dropping to 99p, and again I was told they’d need days to look into it. But when I responded again saying that wasn’t acceptable since this was clearly an error, they changed the price back that day, and said it wouldn’t happen again.

It likely wasn’t a bad thing in the end to do a brief sale at $0.99, but in the future I’d like it to be my choice when I change the price on my books. It’s much less stressful that way!

p.s. I have to give a shoutout to Draft2Digital, who were quick to respond to my email about the B&N cockup, and worked to have it fixed quickly on the B&N site. Great service!

A couple of weeks ago I blogged about my gay Amish romance ending up on the inspirational romance and Christian books and bibles bestseller lists. I removed the word “Amish” from the product tags. But lo and behold, the book was still showing up in the Christian categories. So I emailed Amazon.

The first rep explained:

The category “Books > Christian Books & Bibles > Literature & Fiction > Romance > Amish” was added automatically because you had added “Kindle Store > Kindle eBooks > Romance > Inspirational > Amish” in the Kindle store. Books categories will be added automatically according to the category that you select from the Kindle store.

The only problem is that I didn’t add that category. Nope! So I contacted them again. Rep #2 replied:

I’ve checked and can see that the category Books > Christian Books & Bibles > Literature & Fiction > Romance > Amish was added automatically because you initially had a keyword or tag as ‘Amish’.

When you add certain keywords or tags, your book would be listed in certain sub-categories automatically depending upon the keyword. In this case, as you used Amish as a tag and as it is a keyword for Romance > Amish, the above category was automatically added.

By the way, both reps were very nice, and the responses to my queries were prompt. So, even though I’d deleted the tag “Amish,” the system was still wanting to use it. I was told that they’d remove the categories and it could take 72 hours. That timeline has now passed, and as you can see, I’m still rocking the Christian charts as of Sunday, Sept 7.

Not that I have anything against Christian books and bibles, or inspirational romance, but for those readers:

I don’t want to upset customers, and I want to reach my target audience. So far I haven’t had any outraged reviews from readers who expected an inspirational romance, so maybe I should just make it my goal to be on the gay erotica and Christian books and bibles charts simultaneously for as long as possible! 😀

Have you had any adventures with Amazon that you’d like to share? Let me know!